5 Gifts for Your Employees

Employee engagement is an important part of employee retention, and retention of the most talented individuals is critical to an organization’s long-term success. We know this; we talk about it, read articles about it, and make it the center of our HR strategy.  There are five gifts we can give to our employees that, when…Read more 5 Gifts for Your Employees

Transform Your Customer Focus

Wednesday, October 5th, was CX Day, a day of global celebration of customer experience promoted by the Customer Experience Professionals Association, so with that backdrop let's talk about customer experience and customer focus... Your Customer Orientation - Is It Foundational or Transformational? Customer Experience has become one of the hottest new trends across multiple industries.…Read more Transform Your Customer Focus