Smooth Seas

Franklin Roosevelt said, “A smooth sea never made a skilled sailor.” This is one of my all-time favorite sayings, and living on the downeast coast of Maine, near the incredibly dynamic seas off Campobello Island where Roosevelt sailed in his youth, I understand what he was talking about. The tides rise fast and fall fast here, with 20-foot swings being normal. The waters are dark and deep and cold.

18 Lessons From The Middle

I have two daughters, the oldest is 19 and starting her junior year in college, the younger is 17 and is just starting her university career, her first day of classes is today actually.  They are objectively amazing, intelligent, beautiful young women.  I’m not at all biased. As they set out into this incredible and…Read more 18 Lessons From The Middle

5 Gifts for Your Employees

Employee engagement is an important part of employee retention, and retention of the most talented individuals is critical to an organization’s long-term success. We know this; we talk about it, read articles about it, and make it the center of our HR strategy.  There are five gifts we can give to our employees that, when…Read more 5 Gifts for Your Employees

Transform Your Customer Focus

Wednesday, October 5th, was CX Day, a day of global celebration of customer experience promoted by the Customer Experience Professionals Association, so with that backdrop let's talk about customer experience and customer focus... Your Customer Orientation - Is It Foundational or Transformational? Customer Experience has become one of the hottest new trends across multiple industries.…Read more Transform Your Customer Focus