Our Most Important Job… Taking Care of People

The new CEO of Delta Airlines, Ed Bastion, was recently interviewed by Kai Ryssdal on a Marketplace segment that aired on August 30, 2016. Ryssdal ends many of his interviews by asking his guests to describe their job in five words or less. Without pause, Bastion responded “Taking care of our people.” He nailed it!…Read more Our Most Important Job… Taking Care of People

Embrace Simplicity for Better Results

“In character, in manner, in style, in all things, the supreme excellence is simplicity.” - Henry Wadsworth Longfellow If we pretty much all agree, and I hope we do, that the shortest distance between two points is a straight line (at least on a two-dimensional surface), kinda like this: Then why do we develop processes and task…Read more Embrace Simplicity for Better Results

To Manage Change… Manage Yourself

Focus on what you can change If you want to make effective change, start by focusing on the things you can control, starting with yourself. Not an original thought, but one often forgotten. We spend lots of time, energy, and resources trying to get people to change.  “Why can’t you just do it my way?”…Read more To Manage Change… Manage Yourself

Define the Mission, Find the Method

There are many reasons that people don't do what we expect or ask them to do.    Maybe sometimes the person is difficult.    Maybe sometimes the person is lazy.   But…    Maybe sometimes they don’t know why (the mission).    Maybe sometimes they don’t know how (a method). If laziness and bad attitude are standing…Read more Define the Mission, Find the Method

Three Toy Trucks

If I asked most people to name the toy trucks in the photo above, I think almost everyone would say, “they’re Tonka trucks,” but they’re not. I’ll get to the name brand in a minute. Here’s the story A little over a year ago, I had a lunch date with my mother. As usual, as…Read more Three Toy Trucks

Thinking outside the box… What Box?

“Creativity requires the courage to let go of certainties.” – Erich Fromm My wife and I were recently talking about creativity and where it comes from.  “Outside The Box Thinking” has been a popular catchphrase for my entire professional life. I’ve heard it used in articles and interviews, read about it in case studies of…Read more Thinking outside the box… What Box?

Two Essentials for Better Results

In a job interview once, after talking through my resume and experience, I was asked by one of the interviewers “tell us about something that you didn’t succeed at.” Being a young and inexperienced job candidate, I froze; to admit shortcomings on that stage was unthinkable. I didn't get the job. As a more experienced…Read more Two Essentials for Better Results


  My 17-year-old daughter recently started a summer job.  It’s her first real direct deposit, wear a blouse but jeans are ok answer the phone and make copies office-type professional job.  Just short term, saving money for college but a job none-the-less.  She tells us amusing stories of her misadventures and encounters with the large…Read more Civility